Help Topic: Print issue claim form

This form allows you to make a claim for missing print issues of journals. If you are registered as your organisation's Account Administrator and are logged in, you will see a 'My Cambridge Journals Online' panel at the top left-hand side of every page throughout the site. Click on 'Account Administrator Links' then on 'Print Issue Claim Form'. This will take you to a new page.

If you have not received a print issue of a particular journal you will need to claim either when the next issue arrives or before six months have elapsed, whichever is the sooner.

To make your claim, you will need to complete all the fields.

Subscriber number: when you purchase a subscription, either direct from Cambridge or via a subscription agent, you will be sent your subscription number by email if we have your email address, if not, by post.

If you are receiving print versions of the journal, the subscriber number appears on the mailing sheet you get in the journal package. If your journal has been despatched from the UK, you will find the number just above your address. If your journal has been despatched from North America, you will find the number just below the barcode and just after the customer number. If you do not have any record of the number and you purchased the subscription via an agent, please contact the agent in the first instance.

Purchase order ref: this is the reference you supplied when you placed the order. If you bought your subscription using the Cambridge Journals Online shopping basket, please quote your Order ID in this field. Your Order ID appears on the online receipt you received at the time of purchase.

You will then need to complete the rest of the fields asking for details of the missing journal issue, the date payment for the subscription cleared your account or credit card, the method of payment used and the total amount paid. In this last field, please show which currency you paid in using the dollar, sterling or euro symbol as appropriate. In the 'Other details/contact information' field, please give us your name and both your postal address and email address. Finally, using the drop-down menu, tell us your location.

When you have completed all the fields, click 'Submit'. Your claim will be checked by our Customer Services team who will contact you at the address provided.

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